Spa Talk 2: Handling Real Spa Situations
From Marut Manorat's book Spa Talk 2: regular clients, special requests, upselling, etiquette, complaints, late arrivals, discount requests, difficult and inappropriate clients, sick clients and training new staff.
You will learn to:
Handle complaints, delays, discount requests and boundary issues calmly and professionally in English; recommend add-on services without pressure.
Lessons
- ๐ Lesson 1: Chapter 1: Booking a Standing Appointment
- ๐ Lesson 2: Chapter 2: Common Customer Requests and Special Preferences
- ๐ Lesson 3: Chapter 3: Offering Additional Spa Services
- ๐ Lesson 4: Chapter 4: Upselling Massage Packages and Spa Promotions
- ๐ Lesson 5: Chapter 5: Upselling Spa Services to Customers
- ๐ Lesson 6: Chapter 6: Spa Etiquette and Customer Expectations
- ๐ Lesson 7: Chapter 7: Handling Customer Complaints and Solutions
- ๐ Lesson 8: Chapter 8: Handling Difficult Customers at a Spa
- ๐ Lesson 9: Chapter 9: Handling Customer Complaints Professionally
- ๐ Lesson 10: Chapter 10: Dealing with Late or No-Show Customers
- ๐ Lesson 11: Chapter 11: Handling Customer Requests for Discounts
- ๐ Lesson 12: Chapter 12: Dealing with a Difficult Customer During Massage
- ๐ Lesson 13: Chapter 13: Stopping the Session Because of Inappropriate Behavior
- ๐ Lesson 14: Chapter 14: Refusing Service to a Sick Customer
- ๐ Lesson 15: Chapter 15: Training New Staff for a Spa
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